Introduction to communication, Building
Vocabulary, Sentence construction.
Noun, pronoun, Adjective, Verb, Tenses,
Preposition, Articles, Conjunction, Punctuation, Grammar
usage in sentences.
English for the real world:
Everyday communication - Introduction,
Shopping Meeting friends, Traveling, Visiting a doctor Telephonic
communication, Negotiation, At the movie Theatre, At the office, Meeting
Audio - Video lesson plan covering topics from Real life situation.
Extempore and Group discussion. Email
drafting, Business correspondence, Avoiding spelling mistakes and
mispronunciations. Letter writing practice.
Manners & Etiquettes, Building confidence
and developing presentation skills, Dress code and color pattern.
Resume writing, Interview question and
answers, Mock sessions.
Call Center Training Program
Introduction to call center industry
Types of Call Center
Functioning of a Call Center
Scope of the Call Center Industry
Communication skills- Elimination of
Telephonic skills - Outbound / Inbound /
Reading Skills - Focus on wave modulation
Accent Naturalization - Elimination of Mother
Tongue Influence (MTI).
Jaw Exercises Pronunciation of Consonants
Rules of Intonations.
Basics of American & British Accent.
Attitude Management. Killing Nervousness &
Building Confidence, Body language & dress code.
Preparation for an Interview
Understanding various rounds of Interview
Extempore - Improving thought process to speak
on any given topic on the spot
Group discussion - Improving interacting
create a competitive edge over others.
Grammar / Aptitude / Listening Test
Personal Interview | Mock Sessions