Basics of communication:

Introduction to communication, Building Vocabulary, Sentence construction.

Basic English Grammar:

Noun, pronoun, Adjective, Verb, Tenses, Preposition, Articles, Conjunction, Punctuation, Grammar usage in sentences.

Speaking English for the real world:

Everyday communication - Introduction, Shopping Meeting friends, Traveling, Visiting a doctor Telephonic communication, Negotiation, At the movie Theatre, At the office, Meeting relatives....etc

25 Audio - Video lesson plan covering topics from Real life situation.

Public speaking skills:

Extempore and Group discussion. Email drafting, Business correspondence, Avoiding spelling mistakes and mispronunciations. Letter writing practice.

Personality Development:

Manners & Etiquettes, Building confidence and developing presentation skills, Dress code and color pattern.

Interview skills:

Resume writing, Interview question and answers, Mock sessions.

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Call Center Training Program    30hrs

Introduction to call center industry

Types of Call Center

Functioning of a Call Center

Scope of the Call Center Industry

Soft Skills

Communication skills- Elimination of Grammatical errors

Telephonic skills - Outbound / Inbound / Marketing skills

Reading Skills - Focus on wave modulation

Listening Skills

Accent

Accent Naturalization - Elimination of Mother Tongue Influence (MTI).

Jaw Exercises Pronunciation of Consonants & Vowels.

Rules of Intonations.

Basics of American & British Accent.

Personality Enhancement

Attitude Management. Killing Nervousness & Building Confidence, Body language & dress code.

Preparation for an Interview

Resume Development,

Understanding various rounds of Interview

Extempore - Improving thought process to speak on any given topic on the spot

Group discussion - Improving interacting skills to

create a competitive edge over others.

Grammar / Aptitude / Listening Test

Personal Interview | Mock Sessions